Green Valley Elementary

On-Line Enrollment / Annual Update

Frequently Asked Questions

Q: Where can I find the link for Annual Update?

To locate the Online Enrollment Annual Update link, log in to your parent portal account and click on the 3 line icon located in the upper left corner. Click on the “More” button. The Online Enrollment Annual Update link will be at the bottom of the screen.

Q: When will the Annual Update Portal open?

The Annual Update is currently open.

Q: What is the difference between the Annual Update and Fall Registration?

The Annual Update is a district-wide process held each year to verify household and emergency contact information as well as complete annual release acknowledgement and permission requirements. Registration is school site specific, regarding activities such as volunteer opportunities, PTA membership, band, graduation, etc.

Q: When do I need to do Fall Registration for my student?

YES, you need to do both the Annual Update and the Green Valley registration which opens on Aug 3rd and goes through Sept 3rd. Click on the "Our School" tab and in the drop down menu click on "Registration".  

Q: What should I do if I see a blank screen when I login to the website?

The Internet Explorer browser may not work properly. Please try a different browser like Firefox, Safari or Google Chrome.

Q: Why does the school of residence still appear on the screen even though my student’s attending another school?

Your physical address is associated with a resident school. If your child is attending another school in our district please follow up with that school to complete the fall registration process.

Q: Can I complete the Annual Update if my student’s primary household is not with me?

You will not be able to complete the Annual Update for this student. Only the parent living in the student’s primary household will have access to complete the Annual Update.

Q: How do I correct or remove Emergency Contacts?

Add new Emergency contacts in the Emergency Contact section of Annual Update. Emergency contacts are removed in the Student section of Annual Update. There will be a remove button next to each contact listed.

Q: When do I need to register my student?

Please complete your student’s Green Valley registration before the first day of school.  

Q: How can I retrieve my user name and password?

Parents need to set up an account security email in Account Settings in Campus Portal. Once that email has been setup parents will be able to retrieve their user name and/or password by using the “Forgot Password” or “Forgot your username” links on the Campus portal login screen.

Q: What if I haven’t set up my account security email in Account Settings in the portal or don’t remember my email account?

If you are unable to automatically retrieve your password and/or username using the links for Forgot password or Forgot your username, send an email to portalhelp@srvusd.net​ ​for assistance.

Q: I need some help, who should I contact?

For assistance with Annual Update: ● Portal Help email:

portalhelp@srvusd.net

For assistance with new student enrollment​: ● Enrollment Office phone: (925)

552-5076

Q: What if I don’t know my GUID code?

For new families: You will receive a code by email after completing the enrollment process. For existing families: Please contact your school. This can be provided by the front office person at the site.